Refund Policy

At INS MARKETING ONLINE LLC, we are committed to delivering exceptional marketing services and ensuring client satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for our products and services.

We encourage all clients to carefully review this policy before engaging our services. By purchasing or subscribing to any of our services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

01. Eligibility Criteria

Refund requests must meet the following eligibility criteria to be considered for processing:

• Refund requests must be submitted within 30 days of the initial service purchase or subscription date.
• Services must not have been substantially delivered or completed at the time of the refund request.
• Custom or bespoke services that have been specifically tailored to client requirements are non-refundable once work has commenced.
• Monthly subscription services may be cancelled at any time, but refunds will only be provided for the unused portion of the current billing cycle.

02. Non-Refundable Services

The following services and circumstances are not eligible for refunds under any conditions:

• Completed marketing campaigns, content creation, or strategic consulting services that have been delivered in full.
• Third-party advertising costs, software licenses, or platform fees paid on behalf of the client.
• Services where the client has violated our Terms of Service or engaged in fraudulent activity.
• Setup fees, onboarding costs, or initial consultation charges once services have been initiated.

03. Refund Request Process

To request a refund, clients must follow this procedure:

• Submit a written refund request via email to rustydycus@insmarketingon.com with the subject line "Refund Request."
• Include your full name, account information, invoice number, and a detailed explanation of the reason for your refund request.
• Our team will review your request within 5-7 business days and respond with a decision.
• If approved, refunds will be processed within 10-14 business days to the original payment method.

04. Partial Refunds

In certain circumstances, partial refunds may be issued at our discretion:

• When services have been partially delivered, the refund amount will be calculated based on the percentage of work completed.
• For subscription services, refunds will be prorated based on the unused portion of the billing period.
• Any third-party costs or expenses already incurred on behalf of the client will be deducted from the refund amount.

05. Cancellation Policy

Clients may cancel services at any time, subject to the following terms:

• Monthly subscriptions can be cancelled at any time and will remain active until the end of the current billing cycle.
• Project-based services require 14 days written notice for cancellation without penalty.
• Cancellations made after work has commenced may result in charges for services rendered up to the cancellation date.

06. Dispute Resolution

If you are dissatisfied with our decision regarding your refund request, we encourage you to contact us directly to discuss your concerns. We are committed to resolving all disputes fairly and professionally. In the event that a resolution cannot be reached, disputes will be handled in accordance with the laws of the State of Arkansas, United States.